Evaly, an e-commerce platform, has started the refund process for customers who have lodged complaints with the Directorate of National Consumer Rights Protection (DNCRP).
The organisation, earlier penalized for some of its misdeeds, has handed over checks of Tk 15 lakh to 150 customers in a ceremony On Sunday at the office of the DNCRP in presence of its Director General AHM Shafiquzzaman.
DNCRP Director (Operation & Laboratory) Fakir Muhammad Munawar Hossain, Deputy Director (Complaint Subdivision) Md Masum Arefin, General Secretary of the Consumers Association of Bangladesh (CAB) Advocate Humayun Kabir Bhuiyan, and Chief Executive Officer (CEO) of Evaly, Mohammad Rassel were present among others.
After resuming business operations, Evaly has officially started handling complaints about consumer rights as per their promise. Before settling these complaints, there were 6,596 consumer rights complaints against Evaly.
Addressing the event AHM Safikuzzaman said there is no opportunity for the buyer to be cheated. Returning the money due by the customer is possible if the business is conducted properly.
Regarding the return of the customer's money, Evaly's Chief Executive Officer (CEO), Mohammad Rassel, said we have started settling the consumer rights complaints as per our promise.
A certain number of complaints will be settled every month out of the business profit share.
How we are doing business will make it possible for everyone to pay quickly. Not just those who complained; everyone will get their money back.
He said "We will talk to the E-Commerce Association of Bangladesh (E-CAB), the Ministry of Commerce, and the Directorate of Consumer Rights Protection and announce soon to refund everyone's money".