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Legal action against contractual ride sharing

Published : 28 Oct 2021 10:30 PM | Updated : 01 Nov 2021 09:37 AM

Strict action will be taken against those who violate the Ride Sharing Service Policy, 2017. Ride share providers and passengers have been warned not to offer or accept rides contractually.

The Bangladesh Road Transport Authority (BRTA) issued the warning in a notice on Thursday regarding the contract passenger transport and extra fares instead of using the Ride Sharing Service app.

According to the statement, the Ride Sharing Service Policy, 2017 was introduced by the government to provide and accept app-based ride-sharing services. The policy states that Ride Sharing Analytics Certificate must be obtained from BRTA. It is a stated condition that sharing rides or relevant services must be provided and received using the ride sharing applications charging a specific fare.

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The statement read, "Recently, it has been noticed that some motorists are providing contract ride-sharing services and charging extra rent without complying with the terms of the Ride Sharing Policy, which is contrary to the Ride Sharing Service Policy, 2017." 

Customers are also being asked to refrain from accepting ride-sharing services on a contract basis without app. 

Confirming the matter, Assistant Director of Engineering K M Mahbub Kabir told Bangladsh Post, “In this case, legal action will be taken against the concerned ride sharing service providers, motor vehicle owners, drivers and service recipients for violating the provisions of the Ride Sharing Service Policy, 2017 and charging extra rent including contract motor vehicle operation.”

According to the agency, complains can be reported regarding both being approached for contract passenger transport and asking for extra fare to the Assistant Director (Engineering) of the Ride Sharing Branch at the BRTA headquarters.

City dwellers can lodge a complaint by calling on the help lines 01714-556770 and 02-55040745. It is also possible to e-mail a written complaint to

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