Land Secretary MdMustafizur Rahman on Sunday said Land Service Customer Care Center will be launched in January next as the centre has already been set up at ‘Bhumi Bhaban’ at Tejgaon in the capital.
He made the announcement while speaking as chief guest at a memorandum of understanding (MoU) signing ceremony at the Land Ministry at the Secretariat.
The agreement was signed between the Ministry of Land and the ICT Division’s agency Aspire to Innovate (a2i). Joint secretary of the ministry DrMdJahid Hossain Panir and a2i project director DrDewan Muhammad HumayunKabir signed the MoU on behalf of their respective sides.
Mustafizur said at this time, citizens can directly come to the customer care centre to receive legal advices and various land related services like e-mutation, land development tax, etc, along with receiving land services by calling 16122 or 333.
Initially, this service will be provided by nine customer care service providers, he said.
Under the MoU, there will be an interconnection between the National Call Centre 333 and Land Service Call Centre 16122. As a result of this interconnection, land service related calls received from 333 call centre will be referred to the 16122 helpline and the number of calls referred to the 16122 helpline will be consistently adjusted with the 333 helpline every day.
The provision of data analysis between these two systems will make services more efficient.
Joint secretaries of the ministry MdNazrul Islam, Dr Md. Mahmud Hasan and MdKhalilur Rahman and a2i joint project director Shahidul Islam were, among others, present at the function. Helpline 16122 operates 24 hours to provide land related services. Any citizen of the country can call 16122 at any time and expatriates will also can call 09612316122 for land related services or complain on land related matters.
Call Centre 333 is working to implement the central information, service and complaint system of the government. Any citizen of the country can call 333 at any time and expatriates can call 09666789333 for information on the government services, methods of receiving services, contact information of public representatives and government employees and remedies for social problems.