An interface meeting was held to improve the quality of service in community clinics in different areas in Bandarban on Monday.
The meeting was held with the initiative of a private organization, Gram Unnayon Sangathon (GRAUS) at the conference hall of Hotel Hill View in Bandarban town in the morning.
Members of Civil Voice and Action (CVA), a community clinic based committee of Bandarban Sadar Upazila, participated in the meeting. Besides that, they highlighted different limitations and gave various advices to improve the quality of service in community clinics.
A community clinic based team, Citizen Voice and Action (CVA), was formed in order to improve the quality of the service. This CVA team monitors whether service is being provided properly on the basis of 22 criteria. They give advice about how to provide better service in the future by assessing particular standards.
CVA team president of Mema Community Clinic at Kuhalong Headman Para under Kuhalong union, Popipru Marma, said there is no boundary wall in the clinic. No list of medicines is provided. Moreover, there is no list of service recipients. He spoke about arranging separate toilets for men and women by arranging safe water.
CVA team president of Monjoy Para Community Clinic in Jamchari union, Hla Hla Ching Marma, said 32 types of medicines are supposed to be kept in our clinic. But there are 26 types of medicines. Electricity connection needs to be installed in the clinic as well.
CVA team member of Chimbuk Pabla Headman Para Community Clinic, Leu Ro Mro, said we have language barrier. It would have been better if the health care provider could recruit people of the respected areas at every clinic because problems occur if the service provider and service recipient cannot understand each other’s language.
GRAUS programme manager Tulu Marma said that community clinics provide free healthcare service to 600 people on average at ward level. Interface meeting is held once in a year to discuss how to provide better heathcare service to the healthcare service recipients at grass root level.
He said surveys are conducted by following the government policy to know what services are available and what other services are needed, along with verifying the quality standard.
During the speech of chief guest, Bandarban Sadar Upazila Family Planning Officer Dr Bhanu Marma said that all clinics were asked to keep 32 types of medicines. Still, the higher authorities will be informed to keep the medicines that have more demand depending on the respected areas. The district administration will be informed about safe water and other matters.
GRAUS chairman Moung Towai Ching Marma presided over the meeting. Jamchari Union Parishad (UP) Chairman Kyaw Shing Swe Marma, World Vision Sponsorship Child Protection Officer Bhujan Chiran and Sadar Upazila Health Inspector Mithun Chakraborty also spoke at the meeting.
