Biman Bangladesh Airlines has issued a public alert urging passengers to remain vigilant against fraudulent activities being carried out online in the name of the national flag carrier and its officials.
In a statement, Biman said a group of fraudsters has been deceiving unsuspecting customers by falsely identifying themselves as Biman officials or authorised agents.
These individuals are contacting passengers through various unofficial mobile numbers and online platforms, promising travel-related services and collecting money through mobile banking and fake bank accounts.
The fraudsters typically lure passengers by sharing fake booking confirmations or PNR (Passenger Name Record) numbers without issuing legitimate tickets, which eventually results in financial losses for the victims.
"Many customers are unaware that PNR and air tickets are not the same," Biman said, clarifying that a PNR only confirms a booking but does not guarantee travel unless a valid ticket is issued.
The airline emphasized that a confirmed ticket issued by Biman or an authorized agent is essential for travel. "Creating a PNR without ticket issuance does not confirm a booking or the right to travel," the statement read.
To ensure authenticity, passengers have been advised to verify any booking or ticket information through Biman's official website, nearest sales office, or the airline's call center at 13636.
Biman identified several mobile numbers and bank accounts currently being used by fraudsters, including 01749881978 and 01322878863, as well as bank accounts with Islami Bank (A/C No. 20503100201880211) and First Security Islami Bank (A/C No. 013914300000215).
The airline has strongly recommended that tickets be purchased only from Biman's authorized sales offices, the official website, call center, or accredited IATA travel agents.
Passengers who suspect they have been defrauded have been encouraged to immediately report the incident to the nearest police station for legal action.
