Consumer Awareness is an act of making sure the buyer or consumer is aware of the information about products, goods, services, and consumers rights. Consumer awareness is important so that buyers can take the right decision and make the right choice. Consumers have the right to information, right to choose, right to safety. Let us learn more about consumer rights, responsibilities and consumer awareness in detail.
Consumer Rights
and Responsibilities
Consumer Rights is an insight into what rights consumer holds when it comes to sellers which provide the goods. What if the goods provided to the consumer by the business is not up to the standard? Then in that case — what should a consumer do? To be precise, what rights consumers have is in the court of law to fight the malpractices of the business firms or sellers.
Consumer Rights
• Right to Safety: This is the first and the most important of the Consumer Rights. They should be protected against the product that hampers their safety. The protection must be against any product which could be hazardous to their health – Mental, Physical or many of the other factors.
• Right to Information: They should be informed about the product. The product packaging should list the details which should be informed to the consumer and they should not hide the same or provide false information.
• Right to Choose: They should not be forced to select the product. A consumer should be convinced of the product he is about to choose and should make a decision by himself. This also means consumer should have a variety of articles to choose from. Monopolistic practices are not legal.
• Right to Heard: If a consumer is dissatisfied with the product purchased then they have all the right to file a complaint against it. And the said complaint cannot go unheard; it must be addressed in an appropriate timeframe.
• Right to Seek Redressal: In case a product is unable to satisfy the consumers, they have the right to get the product replaced, compensate, or return the amount invested in the product. Bangladesh has a three-tier system of redressal according to the Consumer Rights Protection Act 2009.
• Right to Consumer Education: Consumers have the right to know all the information and should be made well aware of the rights and responsibilities of the government.
Responsibilities of a Consumer
The consumer has a certain responsibility to carry as an aware consumer can bring changes in society and help other consumers fight the unfair practice or be aware of it.
• They should be aware of their rights under the consumer rights protection law and should practise the same in case of need.
• They should be well aware of the product they are buying. They should act as a cautious consumer while purchasing the product.
• If in case a product is found of anything false or not satisfactory a complaint should be filed.
• The consumers should ask for a cash memo while making a purchase.
• A customer should check for the standard marks that have been introduced for the authenticity of the quality of the product.